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CUSTOMARE CARE

orders

Orders may be placed online at www.eclat.jewelry at any time. All orders received by 4:30pm Eastern Standard Time will be shipped that same business day, provided the items are in stock. Saturday delivery can be accommodated for orders placed on a Friday by 4:30pm EST, however extra fees will apply. Orders for in-stock items placed after 4:30pm EST on Friday, on Saturday, or on Sunday will ship on Monday. Holiday orders will ship the next business day. Shipping costs for all US states are US$5.00, with 2-day shipping available if the order is placed before 5pm, except on weekends. Any order placed on a weekend will be shipped out on Monday. For international shipping, please contact us by email for rates.

If an item is not in stock, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are typically between two and four weeks. If the item is completed before the expected delivery date, it will ship when ready. You will be notified via email when your order ships. Orders placed during holiday seasons or when there is a high volume of orders may take longer than the allotted time window. A sales representative will notify you if the production time is longer than usual.

international shipping

All international orders are subject to shipping taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is responsible for all import fees. Applicable duties, taxes and fees will be collected at the time of delivery. We currently have a very concise list of countries that we ship to outside of the United States. If you would like to make a purchase, please contact us at [email protected] and we will have a sales representative contact you for your purchase.

RETURNS & EXCHANGES
Items must be returned in brand new, unused and unworn condition, with all relevant tags attached within 10 days of delivery. When returning or exchanging your piece, please ensure that the security tag has not been removed if your Eclat piece was sent with one. Your piece must be in perfect condition and sent back in its original packaging. Pieces with signs of wear, damage, or alteration (engraved, embossed, resized…) cannot be returned or exchanged. All returns and exchanges are subject to a quality assurance inspection process before they are accepted.

Note that you will be refunded for the returned products only, the initial order shipping charges will not be refunded.
SITE INFORMATION
We make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that it may not be completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions -including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products.
SITE IMAGERY
 Product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Also, be aware every computer monitor has different settings so color and size may vary. All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for standard size rings is based on a US size 7. Pinky or midi rings are based on a US size 4.
DISCLAIMER OF LIABILITY
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided “as is,” with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages. By visiting this Web Site, you agree that the laws of the state of Flordia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.
DISCLAIMER OF WARRANTY
Except as expressly provided to the contrary in a writing by Eclat this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Eclat disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Eclat does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Eclat does not represent or warrant that our site or its servers are free of viruses or other harmful components.
LASTLY
Eclat LLC. reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Eclat LLC.